We have temporarily modified our Transfusion Serology Order Management hours of operation from April 16^th until April 25^th to 10am – 5pm EST due to systems integration activities.

On April 26^th, our hours of operation will be 8:30am – 1:30pm EST.

We will resume normal business hours on Monday April 29^th, thank you for your patience.

A Technical Support system upgrade, where you may experience longer than expected hold times while attempting to reach our team, will begin on Friday, April 26, 2024 @ 2 pm EST through Thursday, May 02, 2024 @ 5 pm EST.

During this time, please leave a voicemail to hold your place in line and we will return your call ASAP.

For urgent issues where you are not able to hold or leave a voicemail, please reach out to your local BBTS or BBBM.

For non-urgent issues, please email us at [email protected], and we will respond to your email within 48 hours.

NEW and Definitely Improved!

You deserve exceptional service/support and our NEW Customer Center is a testament to our commitment to your satisfaction. This innovative platform serves as a hub where you can access a wide range of resources, tools, and services to enhance your partnership with us.

This new intuitive, user-friendly interface will give you quick access to your orders with tracking information, product pricing, Instructions for Use, training videos... everything you need in a single place. You can “favorite” items and set alerts with ONE CLICK! Notifications are sent in real-time when documents have an updated version available.

The first day to navigate and register for the NEW Customer Center will be September 25, 2023.

Important changes to processes related to Immucor products

NEW and Definitely Improved!

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