We have temporarily modified our Transfusion Serology Order Management hours of operation from April 16^th until April 25^th to 10am – 5pm EST due to systems integration activities.

On April 26^th, our hours of operation will be 8:30am – 1:30pm EST.

We will resume normal business hours on Monday April 29^th, thank you for your patience.

A Technical Support system upgrade, where you may experience longer than expected hold times while attempting to reach our team, will begin on Friday, April 26, 2024 @ 2 pm EST through Thursday, May 02, 2024 @ 5 pm EST.

During this time, please leave a voicemail to hold your place in line and we will return your call ASAP.

For urgent issues where you are not able to hold or leave a voicemail, please reach out to your local BBTS or BBBM.

For non-urgent issues, please email us at [email protected], and we will respond to your email within 48 hours.

NEW and Definitely Improved!

You deserve exceptional service/support and our NEW Customer Center is a testament to our commitment to your satisfaction. This innovative platform serves as a hub where you can access a wide range of resources, tools, and services to enhance your partnership with us.

This new intuitive, user-friendly interface will give you quick access to your Master Lists, Instructions for Use, training videos... everything you need in a single place. You can “favorite” items and set alerts with ONE CLICK! Notifications are sent in real-time when documents have an updated version available.

The first day to navigate and register for the NEW Customer Center will be September 25, 2023.